1. Basic provisions

These general terms and conditions govern the rights and obligations of the buyer and the company TPG - strojársky wholesale s.r.o., with registered office: Nová Rožňavská 134/A, 831 04 Bratislava, ID: 51 055 139, registered in the commercial register of the District Court Bratislava I, section: Sro, insert no. 121941/B (hereinafter referred to as the "seller"), which result from the purchase contract concluded via the Internet, through the E-shop on the website www.tpg.sk (hereinafter referred to as the "T&C").

The buyer is a consumer or entrepreneur.

A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.

Entrepreneurs are understood as:

a person registered in the commercial register,

a person who does business on the basis of a trade license,

a person who does business on the basis of a license other than a trade license according to special regulations,

a natural person who carries out agricultural production and is registered in accordance with a special regulation.

The provisions of Article IX, X and XI of these General Terms and Conditions do not apply to the seller's legal relations with the buyer, who is an entrepreneur.

II. Registration

A purchase through the E-shop is also possible without registration, to purchase as a registered customer you must fill in the registration form available on the E-shop. Registered customers can have access to products at discounted prices.

III. Product selection and availability

The goods can be viewed and added to the basket at the E-shop www.tpg.sk. The goods can be selected using the full-text search in the upper middle part of the E-shop, or searched in the categories available in the main menu under the full-text search engine. Search is possible based on the name, but also many parameters that are available in individual categories. After selecting the product, it is possible to choose the desired quantity to add to the basket by confirming the "Add to basket" button.

Despite our efforts for the most accurate images of the products, due to the wide portfolio, we also use illustrative images, as well as differences in the visual packaging may occur. We also point out that the colors shown on the buyer's display device may differ from real colors due to the display capabilities of different devices.

Availability is indicated on the products, while it is updated once a day for products in stock. This ensures the most up-to-date information. We usually deliver "From the manufacturer - 5 to 10 days" products within two weeks, if we cannot meet the delivery date, we inform the customer immediately and allow the item to be canceled free of charge. For "Made to order" products, we reserve the right to inform the customer about availability after order confirmation, in this case the order is not binding and we can cancel the given product free of charge. We can also confirm delivery dates in advance in case of contact via the contact form available on the website in the Contact section, or by e-mail to eshop@tpg.sk.

IV. Purchase contract and order

The proposal for concluding a purchase contract is sent by the buyer to the seller in the form of a completed form on the seller's website (hereinafter referred to as the "order"). To complete the order, just go to the basket for a summary of the selected products and press the "Checkout" button. Subsequently, in the Checkout, it is necessary to fill in the Billing/delivery data, select the method of transport and the method of payment and click to agree to the General Terms and Conditions and the processing of personal data. You then confirm the order in a binding manner by pressing the "Send order" button. By submitting the order, the buyer declares that he has familiarized himself with these GTC of the seller.

Subsequently, after sending the order, the buyer will receive an order confirmation (hereinafter referred to as "order acceptance") to the e-mail address specified in the order. If necessary, all additional information regarding the buyer's order can be sent to the buyer's e-mail address. The confirmation of delivery of the order contains information that the order has been delivered to the seller and is at the same time an acceptance of the proposal to conclude a purchase contract. Acceptance of the order contains information on the name and specification of the goods, the sale of which is the subject of the purchase contract, the number of goods, information on the price of the goods, information on the estimated delivery time of the goods, information on delivery and payment terms, information on the seller (business name, registered office, ID number, registration number in the commercial register, etc.), or other necessary data.

If the order is accepted before 12:00 p.m. provided the goods are in stock, they will be dispatched on the same day. Exceptionally, there may be a delayed shipment, which the buyer will be notified about. The purchase contract is concluded upon delivery of the acceptance of the order in electronic or written form to the buyer (hereinafter referred to as the "purchase contract").

The subject of the concluded purchase contract is the seller's obligation to deliver the ordered goods to the buyer to the specified delivery place and the buyer's obligation to take over the goods at the place of delivery at the agreed time and pay for them the purchase price and the price for transportation.

V. Purchase price and method of payment

The purchase price for the ordered goods is the price indicated with VAT (which also includes information on the price of the goods without VAT) according to applicable legal regulations. It is stated in the current offer of the seller's online store, in the order as well as in the acceptance of the order (hereinafter referred to as the "purchase price"). The purchase price and all fees in the online store are listed with VAT (however, they also contain information on the price of the goods without VAT) and are set in EURO.

The purchase price is determined according to the current price list of the company TPG - strojársky wholesale s.r.o. and is valid at the time the order is created. If the purchase price indicated in the order delivery confirmation is higher than the price for identical goods indicated in the offer of the online store at the time the order is sent by the buyer, the seller will deliver to the buyer an electronic message with information about the offer of a new purchase price in a different amount, which is considered the seller's proposal for closing of the new purchase contract, which must be explicitly confirmed by the buyer by e-mail or in writing in order for the purchase contract to be validly concluded.

Promotional product prices are valid until stocks last, unless otherwise stated for a specific product.

The purchase price does not include the cost of transportation to the place of delivery and the buyer will be charged separately according to the method of transportation that the buyer chooses in the order.

After concluding the purchase contract, the buyer undertakes to pay the purchase price marked "To be paid with VAT" to the seller in one of the following ways:

CardPay - payment by payment card [Visa, MasterCard & Dinners Club]

Tatrapay - online payment (if you have an account and internet banking at Tatra Bank)

Payment on delivery - payment to the carrier upon delivery of the order

Payment by invoice – payment by invoice available for selected corporate clients by agreement

Payment in cash upon personal collection - it is paid upon personal collection in Bratislava at the seller's address

Payment to the bank. account - transfer from the buyer's bank account to the seller's account

The purchase price is considered paid when the purchase price including VAT is credited to the seller's account specified in the order confirmation or when the purchase price is handed over to the seller and/or the delivery person.

VI. Order cancellation

1. Cancellation of the order by the buyer:

The buyer has the right to cancel the order free of charge only on the day the order is issued, if the products have not yet been invoiced by the seller, or the goods were not ordered for the buyer (if the goods are not in stock). If the buyer does not meet the given conditions, he can cancel the order only after paying the necessary costs incurred by the seller in connection with processing the order (for example, postage, packaging). In case of order cancellation, please contact us by phone or e-mail as soon as possible on the day of placing the order. Confirmation of order cancellation is notified by the seller to the buyer in writing by e-mail or in person.

2. The seller reserves the right to cancel the order or part of it in the following cases: the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly, if we are unable to deliver the goods to you due to unavailability (sold out of stock or withdrawal from the offer) or if using all efforts, we are unable to deliver the goods within the agreed time or price, and/or securing the goods would cause us unreasonable difficulties and unreasonable expenses in proportion to the value of the ordered goods. Cancellation may also occur if it is not possible to contact the buyer (wrong phone number, unavailable, does not respond to e-mails, etc.). If this situation occurs, the seller will, if possible, contact the buyer (by phone, e-mail) in order to agree on the next procedure. This does not apply if the buyer provides an incorrect phone number and/or email. If the buyer has already paid part or all of the purchase price, this amount will be transferred back to the bank account from which he paid the purchase price or in another agreed way within 14 days.

VII. Terms of Delivery

The buyer is obliged to take over the goods at the agreed place and time in person, or arrange for them to be taken over. The buyer confirms the receipt of the goods in writing in the delivery note, which is also proof of payment for the goods in the case of cash on delivery payment. Together with the goods, the buyer receives an accounting document (invoice), which also serves as a warranty certificate.

The seller's obligation to deliver the goods is fulfilled by handing over the goods to the buyer or to the authorized person specified in the order or by handing it over to the first carrier for transportation. The obligation to deliver the goods is considered fulfilled even if the customer does not take over the goods at the agreed time and place, or refuses to accept the goods. In the event that the customer does not accept the goods without prior written withdrawal from the contract, the seller has the right to demand compensation for the costs associated with the return of the goods from the buyer. Re-delivery of the shipment is possible only after mutual agreement.

The seller is not responsible for the delayed delivery of the goods caused by the delivery person or the incorrectly stated address of the buyer. The customer acquires ownership of the goods by taking them over at the place of delivery and paying the purchase price in full. The delivery period, in which the seller is obliged to deliver the goods to the buyer, is indicated for each item separately and means how many working days from the conclusion of the purchase contract the seller usually sends the given item (hands it over to the delivery person) and depends on the availability of the item in the seller's warehouse or at suppliers and depends on the method of transportation of the goods chosen by the buyer. The delivery time is indicative.

The seller sends the goods that are in stock at the E-shop immediately (no later than 72 hours after ordering), and their delivery depends on the method of transportation of the goods chosen by the buyer. The delivery of goods that are available in the manufacturer's warehouse is delivered within 5-10 days, taking into account the method of transportation of the goods that the buyer chooses.

If the goods are not delivered within 30 days from the confirmation of the order or by another agreed delivery date, the buyer will ask the seller to deliver the goods in an additional reasonable period. If the seller does not deliver the goods even within the additional period, the seller has the right to withdraw from the contract.

We will inform you by e-mail that your order has been handed over to the carrier or is ready for personal collection at the address of the company's headquarters. If the goods have not been delivered to you even within 7 days after our e-mail, please contact us. After verification, we will provide you with more detailed information about your package and possible reasons for non-delivery by e-mail. In the case of personal collection, the buyer is obliged to collect the goods in person within 7 days from confirmation by e-mail that the goods are ready for collection. Otherwise, the seller reserves the right to cancel the order and demand payment of the incurred damage.

When receiving the shipment, the customer is obliged to check the shipment, whether the packaging of the shipment has been damaged (mechanical damage caused by transportation) and whether the goods are free of defects. In case of visible damage to the shipment or goods, the customer is entitled not to accept the shipment.

VIII. Method of transporting the goods to the place of delivery

The buyer has the right to choose the method of delivery of the goods through the delivery companies indicated in the process of ordering the goods (hereinafter referred to as the "deliverer"). By choosing, the buyer confirms the place and method of delivery.

The seller offers the following methods of transporting goods:

1. Personal collection - Bratislava - collection at the seller's address

2. DPD courier - delivery by DPD courier service

3. Slovak Post - to the address - delivery by postman

4. Slovak Post - parcel to the post office - delivery to the selected post office

5. Mailbox (PACKETA) - delivery to the collection point Mailbox (PACKETA)

6. Free delivery within Bratislava for order no. over €100 - by agreement for selected corporate clients

7. Personal pick-up - companies on FA - by agreement for selected corporate clients

The shipping price is indicated when choosing shipping, in the case of oversized goods / weight over 30 kg, the seller contacts the buyer regarding the possibility of delivery.

The buyer acknowledges that the cost of transporting the goods, which results from the chosen method of delivery of the order, will be added to the purchase price of the goods. The price of transporting the goods is indicated before the order is confirmed. For oversized / goods over 30 kg, the buyer may be asked to confirm the new shipping price.

IX. Warranty period and product complaints

A legal warranty period of 24 months applies to every product sold. In the case of a shorter warranty period, we contact the buyer by e-mail or by phone and ship the goods only after the buyer's written consent.

The warranty period begins when the invoice is issued by the seller.

The warranty does not apply to goods that have been mechanically damaged or destroyed by unprofessional handling by the buyer.

The warranty service is provided by the operator of the online store TPG - strojársky wholesale s.r.o. Addresses and phone numbers can be found by the buyer in the Contact section on the website www.tpg.sk.

A complaint means the application of responsibility for defects in goods or services. Together with the claimed goods, the buyer is obliged to send or hand over to the seller the original accounting document on the payment of the purchase price and the warranty certificate, as well as to describe the reason for the claim. Without these documents, the goods will not be accepted for a claim. In the description of the reason for the complaint, the buyer is obliged to clearly and comprehensibly define the claimed facts and the rights that he asserts against the seller from liability for defects.

The seller is obliged to decide on the complaint immediately, or in justified cases, no later than 30 days after its written delivery.

The buyer can only complain about defective (faulty, damaged) goods, and is not entitled to return or exchange goods that are free of defects. The buyer is obliged to check the goods immediately after receiving the shipment. The buyer sends the claimed goods by registered mail (not cash on delivery) or delivers them personally to the address of the operator of the Internet portal.

In the event that the buyer discovers any difference between the proof of purchase and the purchased goods (in type or quantity), or if the buyer did not receive a correctly completed proof of purchase with the purchased goods, he is obliged to immediately, but no later than within 24 hours after receiving the shipment of this inform the seller of the fact by sending an e-mail to the seller's e-mail address or by telephone. If he does not do so, and reports this fact after the expiry of the above-mentioned period, it is up to the seller whether to accept such a claim or not. If it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly. Instead of removing the defect, the buyer can demand the replacement of the item, or if the defect concerns only a part of the item, the replacement of the part, if this does not result in unreasonable costs for the seller considering the price of the goods or the severity of the defect.

If the buyer has the right to exchange the goods or the right to withdraw from the contract, it depends on the buyer which of these rights he exercises. However, as soon as he chooses one of these rights, he cannot unilaterally change this choice.

If you make a claim for the goods within the first 12 months from the conclusion of the purchase contract, we can handle the claim by rejecting it only on the basis of an expert opinion. We bear the costs associated with the expert assessment in full.

If you make a complaint about the goods after 12 months from the conclusion of the purchase contract and we reject it, we are obliged to indicate in the complaint handling document to whom you can send the goods for expert assessment. By your use of the right to expert assessment, according to the documented contact, we bear the associated costs of the expert assessment of the goods, as well as all other related costs in the event of a defect being confirmed. As a buyer, you can file a claim again if our responsibility for the defect of the claimed goods is proven. The warranty period does not expire during the professional assessment of the goods. We are obliged to reimburse you within 14 days from the date of re-claiming all the costs incurred for the expert assessment of the goods, as well as all related costs incurred purposefully. We cannot reject a renewed claim.

The buyer will be informed about the result of the claim immediately after the end of the claim procedure by telephone or by e-mail and at the same time a copy of the complaint protocol will be delivered to him together with the claimed goods.

Completion of the complaint is understood as the end of the complaint procedure by handing over the repaired goods, exchanging the goods, returning the purchase price of the goods, paying an appropriate discount on the price of the goods, a written request to take over the performance or its justified refusal.

Rights from liability for defects will expire if they have not been exercised in the above-mentioned manner within the warranty period.

X. Withdrawal from contract

The buyer is entitled to withdraw from the purchase contract without giving a reason in accordance with § 7 et seq. Act no. 102/2014 Coll. on consumer protection during the sale of goods or the provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment of certain laws (hereinafter referred to as the "Law on Consumer Protection in Distance Selling") within 14 days from the receipt of the goods, respectively from the date of conclusion of the contract for the provision of services or the contract for the provision of electronic content not delivered on a physical medium, if the seller has timely and properly fulfilled the information obligations according to the provisions of § 3 par. 1 letter h) of the Act on Consumer Protection in Distance Selling. It is possible to withdraw from the contract in a demonstrable way - in writing or by e-mail using the form for withdrawing from the contract, which forms an appendix to these GTC.

After withdrawing from the contract, the buyer is obliged to deliver the goods to which the withdrawal from the contract applies to the seller /not as cash on delivery/ to the address: TPG - strojársky wholesale s.r.o., Nová Rožňavská 134/A, 831 04

Bratislava, Slovak Republic or hand over personally to the seller no later than 14 days from the date of delivery of the notice of withdrawal from the contract, this does not apply if the seller proposes to pick up the goods personally or through a person authorized by him. The seller is obliged to accept the delivered or personally handed over goods from the buyer. A copy of the tax document (invoice) that the seller sent with the goods and a copy of the receipt from the delivery person must be attached to the shipment.

The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the consumer all payments received from him on the basis of the contract or in connection with it, including the costs of transport, delivery and postage and other costs and fees , to the bank account from which the buyer paid the purchase price, unless the contracting parties agree otherwise; this does not affect the provisions of § 8 par. 5 of the Act on Consumer Protection in Distance Selling. The seller is not obliged to reimburse the buyer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest usual delivery method offered by the seller. Additional costs mean the difference between the cost of delivery chosen by the consumer and the cost of the cheapest common delivery method offered by the seller.

The buyer is responsible for any reduction in the value of the goods. In the event that the buyer delivers goods with a reduced value that are used, damaged or incomplete, he will reimburse the seller for the costs incurred in connection with the repair of the goods and their restoration to their original condition. If the buyer withdraws from the contract, he will bear the costs of returning the goods to the seller according to § 10 par. 3 of the Act on Consumer Protection in Distance Selling and, if he withdraws from a distance contract, also the costs of returning the goods, which, due to their nature, cannot be returned by mail in accordance with the provisions of § 3 par. 1 letter i) of the Act on Consumer Protection in Distance Selling.

Pursuant to para. § 7 par. 6 of the Act on Consumer Protection in Distance Selling, the buyer cannot withdraw from the contract, the subject of which is mainly the sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer, the sale of goods that are subject to a rapid reduction in quality or deterioration, the sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery and the sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery, e.g. goods of a textile nature.

Information on the possibility and conditions of dispute resolution through the alternative dispute resolution system (hereinafter referred to as "ARS"): If the buyer is not satisfied with the way in which the seller handles his claim or if he believes that the seller has violated his rights, he has the right to contact the seller with a request for correction. If the seller rejects the buyer's request, or does not respond to it within 30 days from the date of its sending, the buyer has the right to submit an alternative dispute resolution entity (hereinafter referred to as the "ARS entity") in accordance with Act no. 391/2015 Coll. on the alternative resolution of consumer disputes, a proposal to start an alternative dispute resolution (hereinafter referred to as the "Proposal for ARS"). Alternative dispute resolution does not apply to disputes where the quantifiable value of the dispute does not exceed EUR 20. The subject of the ARS is the Slovak Trade Inspection or another legal entity registered in the list of subjects of alternative dispute resolution maintained by the Ministry of Economy of the Slovak Republic (hereinafter referred to as the "Ministry"). The buyer can submit a proposal for an alternative resolution of the dispute in written form, in electronic form, or orally in the minutes; The buyer can also submit a proposal via the form available on the SOI website www.soi.sk, or via the ARS platform available on the EU website http://ec.europa.eu/consumers/odr/index_en.htm. The ARS conducted by the Slovak Trade Inspection is free of charge, another ARS entity may require the buyer to pay a fee for initiating an alternative dispute resolution up to a maximum of EUR 5 including VAT. The ARS entity shall, in principle, terminate the proceedings within 90 days from the date of its initiation.

XI. Privacy

The protection of personal data of our clients is important to us. The business company TPG - strojársky wholesale s.r.o., as the operator of the E-shop, processes the personal data of natural persons in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC ("Regulation") and in accordance with the provisions of Act no. 18/2018 Coll. Act on the Protection of Personal Data and on Amendments and Supplements to Certain Acts (hereinafter referred to as the "Act on the Protection of Personal Data").

The operator is a trading company:
TPG - strojársky wholesale sro
with registered office: Nová Rožňavská 134/A, 831 04 Bratislava
ID: 51 055 139
registered in the commercial register of the Bratislava I District Court, section: Sro, insert no. 121941/B
Phone number: + 421 2 222 00 220
e-mail: eshop@tpg.sk

Personal data are according to Art. 4 par. 1 EU Regulations any information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"); an identifiable natural person is a person who can be identified directly or indirectly, in particular by reference to an identifier such as name, identification number, location data, online identifier, or by reference to one or more elements that are specific to the physical, physiological, genetic, mental , economic, cultural or social identity of this natural person. If the Operator processes your personal data, you have become a data subject. The person concerned declares that he is older than 16 years and is entitled to provide his personal data to the company Tradepoint Group s.r.o., as well as to entities carrying out the delivery of the ordered goods.

The operator processes the personal data of the affected persons in the following scope: title, first name, last name, residence, e-mail address, billing address, delivery address, contact telephone number, cookies, account number, purchase history. The operator processes personal data for the purpose of concluding and fulfilling the purchase contract and fulfilling the obligations arising from the purchase contract or in connection with it, as well as in pre-contractual relations with the affected persons and for marketing purposes. The operator processes the personal data of the affected persons in particular when processing orders, issuing invoices, delivering ordered goods, keeping records of orders and purchase contracts, keeping records of people visiting the E-shop, registered through the E-shop, when handling possible complaints and when keeping its accounts. It stores the obtained data in all its information systems and also uses it to send marketing information to the buyer's e-mail address, if the buyer has given his consent.

In the case of granted consent to the processing of personal data for the purpose of sending commercial communications about news and current offers as well as other marketing activities, the buyer is entitled to withdraw this consent at any time by delivering a statement of withdrawal of consent to the e-mail address of the operator. The buyer can check and change his personal data at any time after logging in at www.tpg.sk.

Fulfilling our legal obligations - when keeping data about you and your order in our accounting or when making data available to state and other authorities that supervise our activities or that resolve disputes or implement decisions.

Recipients of personal data. The operator provides personal data to the following recipients: Direct Parcel Distribution SK s.r.o., Packeta Slovakia s.r.o., Slovenská pošta, a.s. - the deliverer of the goods you chose when ordering.

Retention period. The operator stores the personal data of the person concerned for a period of 10 years from their provision. After the personal data storage period has expired, the operator will block, dispose of/delete the personal data.

In case of revocation of the consent of the concerned person to the processing of personal data, the operator will immediately ensure the blocking and liquidation of the personal data of the concerned person.

The affected person declares that he was, according to Art. 13 of the EU Regulations informed of the following rights: the right to obtain access to personal data concerning the data subject (Article 15 of the EU Regulation) - As a data subject, you have the right to obtain confirmation as to whether your personal data is being processed and the right to obtain access to such data, including the determination of the purposes of processing, the category of personal data, the identification of persons to whom personal data have been or will be provided, the expected period of storage of personal data, the existence of the right to correct personal data or their deletion or restriction of processing, or the right to object to such processing, the right to submit complaint to the Office for the Protection of Personal Data, the existence of automated decision-making, including profiling regarding personal data, in the case of the transfer of personal data to a third country or international organization, you have the right to be informed about adequate guarantees according to Article 46 of the EU Regulation regarding the transfer. You have the right to request from the operator the correction of personal data concerning the person concerned (Article 16 of the EU Regulation), taking into account the purpose of processing personal data, the person concerned has the right to supplement incomplete personal data. If your personal data that we process is incorrect or incomplete, you have the right to request their correction or addition. You have the right to delete or limit the processing of personal data (Articles 17, 18 and 19 of the EU Regulation). You have the right to delete your personal data if these personal data are not necessary for the purposes for which they were obtained or processed, if your personal data were processed illegally or if personal data must be deleted in accordance with special legal regulations. However, personal data may not be deleted if their preservation is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation according to special regulations, to fulfill a task carried out in the public interest, for reasons of public interest in the field of public health, for archiving purposes in the public interest or for the purposes of scientific or historical research or for statistical purposes, and for proving, exercising or defending legal claims. The right to portability of personal data (Article 20 of the EU Regulation) and you have the right to transfer your personal data to another entity that will further process your personal data. However, this right does not apply to processing necessary to fulfill a task carried out in the public interest and must not have adverse consequences on the rights and freedoms of others. Furthermore, the right to object to the processing of personal data (Art. 21 of the EU Regulation) - You have the right to object at any time to the processing of your personal data for reasons related to your specific situation against the processing of personal data that concerns you, which is carried out on the basis of Art. 6 par. 1 letter e) or f) including objecting to profiling based on the said provisions. The operator may not continue to process personal data if he does not demonstrate the necessary legitimate interests in processing personal data that outweigh the rights or interests of the person concerned, or grounds for asserting a legal claim. You have the right to object at any time to the processing of personal data concerning you for the purpose of direct marketing, including profiling to the extent that it is related to direct marketing. If the affected person objects to the processing of personal data for the purpose of direct marketing, the operator may not further process personal data for the purpose of direct marketing. The right to file a complaint with the Office for Personal Data Protection - You have the right to file a complaint against the processing of your personal data to the supervisory authority, which is the Office for Personal Data Protection of the Slovak Republic, with headquarters at Hraničná 12, 820 07 Bratislava, e-mail: statny.dozor@pdp. gov.sk Last but not least, the right to withdraw your consent at any time without this affecting the legality of processing based on the consent granted before the withdrawal of the data (Article 13(2)(c) of the Regulation).

Provision of personal data is a contractual requirement necessary to conclude a contract; the person concerned is not obliged to provide personal data, but failure to provide them means the contract has not been concluded and the operator's services have not been provided.

Cookies. Cookies are small text files that improve the use of the website, e.g. by making it possible to recognize previous visitors when logging into the user environment, by remembering the visitor's choice when opening a new window, measuring website traffic or the way it is used for its user improvement. Our website uses cookies. You can prevent these files from being stored on your device at any time by setting your web browser. Your browser settings are in accordance with § 55 par. 5 of the Electronic Communications Act, considered as your consent to the use of cookies on our website.

The operator of the website www.tpg.sk declares that it processes the personal data of persons older than 16 years, undertakes that the provided data will be used in accordance with good morals, only for the agreed purpose and that your personal data will not be published, made available, provided to anyone else subjects, with the exception of organizations with which cooperation is necessary for the correct processing of your order. We responsibly protect the database of personal data against their damage, destruction, loss and misuse.

By submitting an order from the online order form, you confirm that you are familiar with the terms of personal data protection and that you accept them in their entirety. You agree to these terms and conditions by ticking the consent through the internet form. By checking consent, you confirm that you are familiar with the terms of personal data protection and that you accept them in their entirety.

XII. Customer service

Customer e-mails received at eshop@tpg.sk will be processed by the seller's employees as soon as possible, no later than within 5 working days of their receipt.

XIII. Final provisions

These General Terms and Conditions and any changes to them become effective on the day they are published on the website www.tpg.sk. Legal relations established by the purchase contract will be governed by the provisions of the purchase contract (ie the content of the order and order acceptance), the provisions of these General Terms and Conditions, and the provisions of the relevant legal regulations. Legal relations between the seller and the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act no. 40/1964 Coll. The Civil Code in its current version as well as the related regulations governing the rights and obligations of the consumer when purchasing goods. Legal relations between the seller and the entrepreneur not expressly regulated by these GTC are governed by the relevant provisions of Act no. 513/1991 Coll. Commercial Code as amended, as well as related regulations. In case of any differences between the GTC and the individual purchase contract, the text of the purchase contract takes precedence. In the event that any provision of these GTC is or becomes invalid, ineffective and/or unenforceable, this does not affect the validity, effectiveness and/or enforceability of the other provisions of these GTC, unless the very nature of such provision precludes this in accordance with the relevant legislation. The parties undertake, without undue delay, after discovering that any of the provisions of the purchase contract or these GTC is invalid, ineffective and/or unenforceable, to replace the affected provision with a new valid provision, the content of which will fulfill the purpose of the original provision to the greatest extent possible. The seller is entitled to change these conditions at any time. It will publish a new version of the data conditions on its website and at the same time send you a new version of these conditions to your e-mail address that you provided to the operator.

These General Terms and Conditions enter into force on 06.06.2022.